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Product Guarantee

We stand by our socks and our promise to help you feel better. If you are not happy with your socks, just return them to the address below or contact us through our website at sockwellusa.com.  We want you to love your Sockwells!

Sockwell Warranty Dept.

1907 Crutchfield St.

Chattanooga, TN 37406

Washing and Care

EASY WASH

Turn Inside Out, Machine Wash Warm, Tumble Dry Low Heat, Do Not Bleach.

CARING WASH

Machine wash cold, air dry.

Better for the planet, good for your socks.

Shipping

Orders typically ship within 1-2 business days, excluding holidays. With Standard Shipping, you should receive your order within 5-7 business days. With Priority Shipping: 3-5 business days. Orders to Alaska & Hawaii may take up to 5 extra business days.
 
We do not ship internationally. If you’d like information about where to purchase Sockwell socks outside of the U.S., please fill out our contact form and we will get back with you as soon as possible.

Returns/Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goodhew.us.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goodhew.us.com and send your item to: Goodhew, LLC, 1907 Crutchfield Street, Chattanooga TN 37406, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Goodhew, LLC, 1907 Crutchfield Street, Chattanooga TN 37406, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Customer Service

Customer Service hours: Monday - Friday, 8:30am-5:00pm ET

866-929-1365 | orders@goodhew.us.com

Product Sizing

Not sure what size to order? Check out our easy to use size chart.

Fuller calf? Check out our wide fit styles in the women's lifestyle compression collection, which have approximately 17.5" circumference. 

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