FAQ
The socks we make at Sockwell are anything but ordinary, and for that reason, we know you have questions. Whether you’re looking for the perfect sock for your needs, want to find information about our sustainability practices, or are simply curious about the materials we use, this page is designed to give you the answers you need. Below are some of our most commonly asked questions and links to help you find the answers. If you don’t see your question listed here, please reach out to us directly so we can help you!
How should I wash Sockwell merino wool socks?
EASY WASH
Turn Inside Out, Machine Wash Warm, Tumble Dry Low Heat, Do Not Bleach.
CARING WASH
Machine wash cold, air dry. Better for the planet, good for your socks.
What size should I get?
Not sure what size to order? Check out our easy-to-use size chart.
Fuller calf? Check out our wide-fit styles in the women's lifestyle compression collection, which have approximately 17.5" circumference.
How fast do you ship orders?
Orders typically ship within 2-3 business days, excluding weekends and holidays. Once the item leaves our facilities, shipping timelines vary based on the method selected during the check out process. Shipping timelines are provided by the carrier. Typically, with Standard Shipping you should receive your order within 5-7 business days and with Priority Shipping 3-5 business days. Orders to Alaska & Hawaii may take up to 5 extra business days.
We do not ship internationally. If you’d like information about where to purchase Sockwell socks outside of the U.S., please fill out our contact form and we will get back with you as soon as possible.
Our Feel Better Guarantee
We stand by our socks and our promise to help you feel better. If you are not happy with your socks, please contact our Customer Service team below to arrange a return or exchange. We want you to love your Sockwells!
Warranty & Defects
If your socks are defective or damaged, you can exchange them for a similar style.
To exchange a defective or damaged item, please send us an email at warranty@goodhew.us.com detailing the product issue, including photos of the defect or damage. We will respond as soon as possible to exchange the item. We may request that you send your item to us for inspection and quality control.
Returns & Exchanges
If you'd like to return your socks for a refund or exchange them for a different size, style, or color, you may do so up to 60 days after purchase. After 60 days, we unfortunately can’t offer you a refund or exchange.
To return or exchange an item, please contact our Customer Service team at warranty@goodhew.us.com or by phone (Mon-Fri, 8:30am - 5pm EST) at 866-929-1365.
To be eligible for a return or exchange:
- You must have a receipt or proof of purchase.
- Your item must be unused and in the same condition that you received it.
- Please return in original packaging if possible.
If Requesting a Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet:
- Please check your bank or credit card account again.
- Contact your bank or credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@goodhew.us.com.
Closeout Items
Only in-season items may be returned. Unfortunately closeout items cannot be returned for a refund or exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Contact Our Customer Service Team
Hours: Monday - Friday, 8:30am-5:00pm EST
866-929-1365 | customerservice@goodhew.us.com