Returns & Warranty
Our Feel Better Guarantee
We stand by our socks and our promise to help you feel better. If you are not happy with your socks, please contact our Customer Service team below to arrange a return or exchange. We want you to love your Sockwells!
Warranty & Defects
If your socks are defective or damaged, you can exchange them for a similar style.
To exchange a defective or damaged item, please send us an email at email@example.com detailing the product issue, including photos of the defect or damage. We will respond as soon as possible to exchange the item.
We may request that you send your item to us for inspection and quality control.
Returns & Exchanges
If you'd like to return your socks for a refund or exchange them for a different size, style, or color, you may do so up to 120 days after purchase. After 120 days, we unfortunately can’t offer you a refund or exchange.
To return or exchange an item:
- Download and complete the Returns Form. If you do not have a printer to print the Returns Form, just note the required information from the form on a sheet of paper and include it with your return.
- Mail the socks you wish to return with the Returns form to:
1907 Crutchfield St.
Chattanooga, TN 37406
If you have any questions, please contact our Customer Service team at firstname.lastname@example.org or by phone (Mon-Fri, 8:30am - 5pm EST) at 866-929-1365.
To be eligible for a return or exchange:
- Your item must be unused and in the same condition that you received it.
- Please return in original packaging if possible.
If Requesting a Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet:
- Please check your bank or credit card account again.
- Contact your bank or credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only in-season items may be returned. Unfortunately closeout items cannot be returned for a refund or exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Contact Our Customer Service Team
Hours: Monday - Friday, 8:30am-5:00pm EST
866-929-1365 | firstname.lastname@example.org